At srancoo, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may be eligible for a return, exchange, or refund under the following conditions.

1. Eligibility for Returns

• Items must be returned within [X days, e.g., 7 or 14 days] from the date of delivery.

• Products must be unused, unwashed, undamaged, and in their original packaging with all tags intact.

• Proof of purchase (order ID or invoice) is required for all returns.

2. Non-Returnable / Non-Refundable Items

Certain items cannot be returned or refunded, including:

• Perishable goods (e.g., food, flowers).

• Personal care, hygiene, or intimate products (e.g., cosmetics, undergarments).

• Customized, made-to-order, or personalized items.

• Digital downloads, gift cards, or software products.

• Sale/discounted items (unless defective or damaged).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within [X working days, e.g., 7–10 days].

• Shipping charges (if applicable) are non-refundable

4. Exchanges

• We replace items only if they are defective, damaged, or of the wrong size/product.

• If you need to exchange an item, please contact us before sending it back.

5. Return Shipping

• Customers are responsible for paying the return shipping costs (unless the item is defective or an incorrect product was delivered).

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

6. Cancellations

• Orders may be canceled within [X hours, e.g., 24 hours] of purchase, provided the order has not yet been shipped.

• Once shipped, the order cannot be canceled, and you will need to follow the return process.

7. Contact Us

📧 Email: Info@srancostore.com
📞 Phone: 00852 56057050
🏢 Address: 8c , 10th floor, On Shing Industrial Building, 2-16 Wo Liu Hang Road, Fo Tan, Shatin, Hong Kong